Política de envío

Shipping Policy of CATRIN CUTURE

At CATRIN CUTURE, we are committed to ensuring your order arrives on time and in perfect condition. Below, you will find all the details about our shipping process.

1. Order Processing

1.1. Processing Time:
All orders are processed within 1 to 3 business days after payment confirmation.

1.2. Business Days:
Business days are Monday to Friday, excluding official holidays in Mexico.

2. Shipping Methods and Times

2.1. Shipping Options:
We offer several shipping options within Mexico, which will be displayed during checkout.

2.2. Estimated Delivery Times:

• Standard Shipping: 3 to 7 business days.
• Express Shipping: 1 to 3 business days.

Sometimes, orders can take up to 15 business days to arrive. This depends on your city/country and the courier service. However, you can contact our customer service team at any time to get updates and information about your order.

2.3. Tracking Your Package:
Once your order has been shipped, you will receive an email with a tracking number and a link to monitor your package's status.

3. Shipping Costs

3.1. Cost Calculation:
Shipping costs are calculated based on the weight, size, and destination of the package and will be displayed at checkout.

3.2. Promotions:
Occasionally, we offer free shipping promotions on orders that meet specific criteria, such as minimum purchase amounts.

4. Deliveries

4.1. Shipping Address:
It is the customer’s responsibility to provide a complete and accurate shipping address. We are not responsible for failed deliveries due to incorrect information provided during the purchase.

4.2. Delivery Attempts:
If the courier is unable to deliver the package, it may be returned to our facilities. In such cases, we will contact you to arrange re-shipment, which may incur additional costs.

5. Lost or Damaged Shipments

5.1. Lost Shipments:
If your package does not arrive within the estimated timeframe, please contact us at hola@catrincuture.com. We will investigate the issue with the courier and work to resolve it.

5.2. Damaged Packages:
If your package arrives damaged, do not accept it from the courier. Notify us immediately so we can initiate a claim.

For questions or concerns regarding shipping, feel free to contact us at hola@catrincuture.com.

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Thank you for choosing CATRIN CUTURE